I didn't make it here last night because I was busy... Er... watching TV.

But I was also finishing reading "Endymion" by Dan Simmons! Very good book, but also a very long book. I was glad to finally finish it. It seems like I have been reading "Endymion" forever. There is only one book left now for me to read in the "Hyperion Cantos" and that is "The Rise Of Endymion". I intend to start that next week. I normally read for half an hour every morning before leaving for work, but this week I am rising at 5am and leaving at 6am. No time to read.

After "The Rise Of Endymion" I am going to read something short. Then I intend to finish Philip Pullman's "His Dark Materials" trilogy. Got to be done. Jennifer and I have booked to see the stage adaptation of "His Dark Materials" at the Birmingham Rep in March next year. In my opinion it is never a good idea to see an adaptation of a novel, or a series of novels, directly after reading the source material. It is always best to leave some distance. I remember seeing the movie of "L. A. Confidential" a week after I had finished the book and thinking that the movie was absolutely dreadful. Of course it wasn't. It took another viewing of "L. A. Confidential" a year or two later to get me to change my mind.

At work, today, I was on a customer care course. Everybody in The Company is going on the same course. I last did a customer care course 20 odd years ago and found it very useful. No, really I did. That course was full of very practical tips. Obvious stuff like making sure you have a pad and a pen on your desk at all time to jot down notes, and also to identify yourself and/or your department when you answer the phone. You would be amazed at the people I know who always scramble for a pen and paper and how many of them just say 'Hello?' when they answer the phone.

The new course was much more to do with the psychological aspects of customer care. Aggressive, assertive and passive customers, and the different ways to deal with them. High loyalty, low loyalty, high satisfaction, low satisfaction customers, and the ways that they can move between the different parts of loyalty/satisfaction grid. Maybe some people thought it par for the course, but I thought it was fascinating stuff.

There was one exercise when a group of people were told to talk to each other about 'holidays'. After 30 seconds an Outsider was to try to join in with the conversation and the group had to ignore them for 5 minutes, before allowing the Outsider to join the conversation. An observer (the lecturer) would make notes on how the group coped with ignoring the Outsider, how the Outsider tried to impose themselves on the conversation and how they reacted when finally being allowed into the conversation.

Interestingly enough, I managed to ignore the Outsider completely. He wasn't even there, as far as I was concerned. The lecturer said that this was unusual. I told this to Jennifer. She said that it was not unusual at all, because any one of the Cornelius clan could have managed it. She said that when we get together we all talk over each other, interrupt each other, none of us are listening to each other and that none of us care a fig about the opinion of anybody else.

Gulp! Am I really like that?

Yes, I suppose that I am. Thank God for the Blog. Nobody to interrupt me.

The other fun thing was the presence on the course of a new girl (a beautiful, stunning, sexy girl) from the marketing department, who was wearing the thinnest and lowest cut blouse I have ever seen. The poor child looked like she was about to freeze to death. I hope that she didn't catch a chill. It would be a waste.

Boobs are very distracting for poor blokes, you know? What was I supposed to do? Not look? At least I didn't drool. Dignity at all times. Dignity.

I have more films to write about, but not now. "Lost In Austen" starts at 9pm. For a light chick comedy, I think that it is hilarious, especially the performance of Hugh Bonneville as Mr. Bennett. Wednesday night period comedies? Shit! Jennifer has obviously brainwashed me.